Give your business a service check-up
As the Internet changes the way consumers shop, some businesses are concluding that finding the lowest price is the only thing customers care about. But consumers are making it clear that they value good customer service, and if they don't get it from you, they'll go elsewhere.
Give your business a customer service check-up to ensure that your customers will keep coming back again and again.
Customer service includes every element of the sales transaction between your business and a customer. Though you may consider customer service just a matter of being polite to customers, it actually involves many areas, including the following:
It may be helpful to have an outsider review your service quality or help you design an ongoing program to determine appropriate indicators for your business and monitor customer service. Call today if you would like to discuss this important area.
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© Copyright 2000 Raymond S. Kulzick. All rights reserved. 001104.
This publication provides business, financial planning, and/or tax information to our clients. All material is for general information only and should not be acted upon without seeking appropriate professional assistance.