1. Petzinger believes the future belongs to small businesses.

    A. Why does he say that?
    B. What does Ridderstråle say about the same subject?
    C. How do they agree? How do they disagree?

2. Petzinger says that "technology is hastening a return to traditional values in business."

    A. How, specifically, does he think that is happening?
    B. Is this realistic?