Portobello - 2003
1. This is an ERP system.
A. What is ERP?
B. List and explain at least three specific and different advantages of an ERP system for this company.
C. List and explain at least three specific and different disadvantages of an ERP system for this company.
D. Is ERP appropriate for this company? Fully support why or why not.
2. Implementation focus - “We will focus more on the processes and less on the system functions.”
A. What does this quote mean in terms of ERP implementation? Be clear and complete. Do not repeat what is stated in the case; explain this in relation to ERP and implementation.
B. Do you agree with this approach for ERP implementation in this company? Why or why not? Be complete in your response, including clear linking of ERP and the company.
3. Consultants.
A. What were consultants used for? List each use separately.
B. For each use listed in 3A, was the use of consultants appropriate for this company at this time. Be specific and complete in your answers.
4. User and top management involvement.
A. Specifically review the degree of top management involvement in the development of this system (not implementation).
B. What additional specific types of top management involvement would you have recommended for the development phases of this system at this company? Discuss at least two specific areas/types of involvement and support your answer fully.
C. Specifically review the degree of user involvement in the development of this system (not implementation).
D. What additional specific types of user involvement would you have recommended for the development phases of this system at this company? Discuss at least two specific areas/types of involvement and support your answer fully.
5. Training.
A. What training was done? List each type/instance of training separately, in chronological order, including what, where, when, who, and how for each.
B. Propose and support fully at least three additional specific things that could have been done regarding training for this company in this application that would have improved implementation and operation of the system.
6. Cutover.
A. What method of cutover was used? Support your position fully, including specific reference to the definition for that type of cutover.
B. Was this method of cutover best for this company for this application? Would another method have been better? If so, what method? Support your answer fully and completely.
See FAQ for answers to frequently asked questions about this case.
- Q2 - R. S. Kulzick - 12/15/2004 -