1. What is the difference between a high-tech and a customer economy? Do you agree?

2. Performance-based pay.

    A. Discuss this concept. What are the advantages? What are the disadvantages?
    B. Can you link pay to customer-metrics? How?
    C. Do you agree with Seybold that this should be done? Why or why not?

3. Seybold states that companies should publish customer-metric data.

    A. Do you agree? Why or why not?
    B. Who would publishing this data help? How?
    C. Would it change the focus of the company? How?
    D. Would this be desirable? Why or why not?
    E. Relate to the airlines publishing of on-time arrival data.
    F. How might this apply to Microsoft?