• Flat rates - you know your costs and can budget

• Less costly than in-house personnel

• Reliable, available, professional, real people

• One point of contact - no runaround, no forms, no passing the buck

• Better knowledge of your network and your business

• Faster fixes, less hassle
• No tech talk, no communications problems, no explaining it over and over

• Flexible - cover as little or as much as you want

• Service guarantee option - service as fast or as inexpensive as you need

• Someone to represent you with outside vendors

• A local presence - not just a voice on the phone