Setup and Configure Your Network
Networks
- Hardware, software, wiring, procedures
- DSL and other telecom coordination and oversight
- Network printing
- System expansions
- Physical moves and relocations
Software
- Accounting, vertical industry applications
- Office applications, sales productivity, groupware
- POS, order entry, credit cards, inventory, database
- EDI, XML, MRP/ERP, imaging interfaces
- Install, configure, test, and document
- Data sharing and application integration
- Software and data file upgrades
Procedures and training
- Initial application software training
- Develop procedures and controls
- Provide training and procedures manuals and checklists
Backups
- Hardware, software and procedures
- Tape, Zip, CD
- Servers and networks
- UPS
Virus protection
- E-mail, Internet, servers and workstations
- E-mail & Internet access
Security
- Firewalls, access restrictions and control systems
- Encryption: file, communication and database
Servers
- File, application, database
- Proxy, print, fax, e-mail, document, communications, web
Mobile and wireless systems & support
- Laptops, PDAs, work-at-home, remote workgroups, virtual offices
- Wireless LANs and PDAs
Inter-networking
- WAN, VPN, gateways, bridges interface
- Internet, intranet, extranet
Maintain a Trouble-free Network
Smooth network operations
- Reduce problems and downtime
- Disk & OS re-optimization
- Web and mail service maintenance
Periodic verification
- Assure updating of anti-virus & security
- Assure currency of backups
- Test and benchmark network performance
- Review network logs, re-optimize & re-configure as needed
- Periodic reporting
Security systems maintained
- Setup new user accounts and secure obsolete ones
- Review access and security logs and report as needed
- Monitor, review, and change access rights as required
Software
- Upgrades and updates installed
- Modify applications software as required
Training
- New users
- New software and new features
Hardware
- Upgrades, relocations & preventive maintenance
Troubleshoot and Resolve
Difficulties
One-stop problem resolution
- Diagnose problem source versus symptoms
- Printer, fax and Internet
- Hardware
- Network
- Communications and telecom
- Software and applications integration
- Laptop, PDA, remote integration
Application help desk
File restores & repairs
Virus removal and cleanup
Report procedural failures
Locate security breaches and weaknesses
Provide one-on-one and refresher training
Reinstall, reconfigure and test software