1. Groupware

A. Briefly explain what is meant by Groupware. Give two specific examples of Groupware from the case

B. Was the use of Groupware appropriate for Empire Fire & Marine (EFM)? Support.

2. Records Management 

A. What is Electronic Image Management? What is Electronic Records Management? How does each differ from traditional records management? Be sure to discuss specifically what types of records are in computer form. 

B. Explain at least three specific components of the EIM/ERM system as used at EFM. 

C. Was EIM/ERM appropriate for EFM in the claims application? Support your position fully.

3. Workflow Management

A. Briefly explain what is meant by workflow management. Is it different in a EDM system than in a paper-based system? Explain fully.

B. Explain specifically how workflow management works in the Keyfile system. Be complete and cover all steps.

4. Training and cutover

A. What specific methods of training were used? Be complete and support fully.

B. Specifically explain at least two additional methods of training that EFM could have used.

C. What method of cutover was used for this system? Support your position.

D. Was this the best method of cutover for this system in this company? Support your answer. If not, what method would have been better and why?