BUS 670
Advanced Operations Management
Course Competencies
U2, 2004
The student will be able to:
1. analyze, determine, design, and support appropriate approaches to operations for specific organizations. (projects)
2. discuss current trends in operations management as they
relate to business. (all chapters, lecture)
Categories of Electronic Commerce
Internet, Intranet, Extranet
Issues and Trends in Operations
Supplier Relationship Management
3. relate various quantitative tools to specific operations management problems, including their appropriate uses. (all chapters, lecture)
4. define what operations management is and how it relates
to the transformation process and other organizational functions. (1)
Competitive Priorities
Examples of Distinctive Competencies
5. summarize the history of operations management. (1)
History Overview - Managers Before
Management
6. discuss the concepts of productivity and competitiveness and how they relate to operations. (1)
7. define strategy and operations strategy and how they
relate to competitive priorities for operations management. (2)
Production/Operations: Functional
Strategies
8. discuss the major strategic decisions in operations. (2)
Strategic Decisions in Operations
9. describe the product design process including the appropriateness of different approaches to product design. (3)
10. relate quality to design. (3)
11. discuss specific issues that relate to designing services. (3)
12. delineate the content of an organization’s process
strategy. (4)
Process Strategy Defines
13. explain, including examples and appropriate uses in
both manufacturing and services, the various production processes. (4)
Manufacturing Processes
14. discuss the elements of process planning, analysis, and reengineering. (4)
15. describe various technologies involved in product and
process applications. (3, 4)
Technology in Design and Process
16. differentiate between various approaches to facility layout. (5)
17. relate the overall process of facility location, and
the specific factors involved at each level for both manufacturing and service
organizations. (lecture)
General Process for Location Decisions
Factors Affecting Location Decisions
18. discuss the elements, approaches, and tools for project
management. (6)
Key Decisions in Project Management
19. explain the concept of supply chains, the elements of
supply chain management, and the use of various IT tools that apply to supply
chain management. (7)
EDI - Electronic Data Interchange
Requirements for a Successful Supply
Chain
Supplier Relationship Processes
20. relate various distribution and transportation
alternatives to effective supply chain management. (7)
Distribution Chain Management
Transportation Alternatives
21. discuss the relationship of forecasting to strategy, supply chain management, and total quality management. (8)
22. describe the components of forecasting and various
forecasting approaches, including their appropriate uses. (8)
Approaches & Tools for Forecasts
23. explain the importance of aggregate planning and capacity planning for both products and services. (9)
24. assess the appropriateness of various pure and mixed approaches to adjusting capacity to meet demand as well as various demand management approaches. (9)
25. identify the various uses and purposes of inventory,
the importance of inventory management, and its relationship to supply chain
management. (10)
Functions of Inventory
Requirements for Effective Inventory
Management
26. discuss various approaches to inventory management, including when they may be appropriate. (10)
27. describe the various elements of a JIT system. (11)
Elements of JIT
28. identify other methods of lean production. (11, lecture)
29. summarize the concepts of MRP, MRPII, and ERP,
including their purposes, relationships to functions outside operations, supply
chain management, capacity planning, and JIT. (12)
ERP - Enterprise Resource Planning
30. explain the concept of scheduling, including its
relationship to planning, various levels of scheduling, components of
scheduling, and the objectives of the scheduling process. (13)
Operations Sequencing Options
31. discuss the concept of quality management and various approaches to managing quality, including Six Sigma, SPC, TQM, ISO 9000, quality circles, and the Baldridge Award. (14)
32. identify the relationship of quality to strategy, costs, and productivity. (14)
- 3/29/2004 -