The student will be able to:

1. analyze, determine, design, and support appropriate approaches to operations for specific organizations. (projects)

2. discuss current trends in operations management as they relate to business. (all chapters, lecture)
    Categories of Electronic Commerce
    Internet, Intranet, Extranet
    Issues and Trends in Operations
    Supplier Relationship Management

3. relate various quantitative tools to specific operations management problems, including their appropriate uses. (all chapters, lecture)

4. define what operations management is and how it relates to the transformation process and other organizational functions. (1)
    Competitive Priorities
    Examples of Distinctive Competencies

5. summarize the history of operations management. (1)
    History Overview - Managers Before Management

6. discuss the concepts of productivity and competitiveness and how they relate to operations. (1)

7. define strategy and operations strategy and how they relate to competitive priorities for operations management. (2)
    Production/Operations: Functional Strategies

8. discuss the major strategic decisions in operations. (2)
    Strategic Decisions in Operations

9. describe the product design process including the appropriateness of different approaches to product design. (3)

10. relate quality to design. (3)

11. discuss specific issues that relate to designing services. (3)

12. delineate the content of an organization’s process strategy. (4)
    Process Strategy Defines

13. explain, including examples and appropriate uses in both manufacturing and services, the various production processes. (4)
    Manufacturing Processes

14. discuss the elements of process planning, analysis, and reengineering. (4)

15. describe various technologies involved in product and process applications. (3, 4)
    Technology in Design and Process

16. differentiate between various approaches to facility layout. (5)

17. relate the overall process of facility location, and the specific factors involved at each level for both manufacturing and service organizations. (lecture)
    General Process for Location Decisions
    Factors Affecting Location Decisions

18. discuss the elements, approaches, and tools for project management. (6)
    Key Decisions in Project Management

19. explain the concept of supply chains, the elements of supply chain management, and the use of various IT tools that apply to supply chain management. (7)
    EDI - Electronic Data Interchange
    Requirements for a Successful Supply Chain
    Supplier Relationship Processes

20. relate various distribution and transportation alternatives to effective supply chain management. (7)
    Distribution Chain Management
    Transportation Alternatives

21. discuss the relationship of forecasting to strategy, supply chain management, and total quality management. (8)

22. describe the components of forecasting and various forecasting approaches, including their appropriate uses. (8)
    Approaches & Tools for Forecasts

23. explain the importance of aggregate planning and capacity planning for both products and services. (9)

24. assess the appropriateness of various pure and mixed approaches to adjusting capacity to meet demand as well as various demand management approaches. (9)

25. identify the various uses and purposes of inventory, the importance of inventory management, and its relationship to supply chain management. (10)
    Functions of Inventory
    Requirements for Effective Inventory Management

26. discuss various approaches to inventory management, including when they may be appropriate. (10)

27. describe the various elements of a JIT system. (11)
    Elements of JIT

28. identify other methods of lean production. (11, lecture)

29. summarize the concepts of MRP, MRPII, and ERP, including their purposes, relationships to functions outside operations, supply chain management, capacity planning, and JIT. (12)
    ERP - Enterprise Resource Planning

30. explain the concept of scheduling, including its relationship to planning, various levels of scheduling, components of scheduling, and the objectives of the scheduling process. (13)
    Operations Sequencing Options

31. discuss the concept of quality management and various approaches to managing quality, including Six Sigma, SPC, TQM, ISO 9000, quality circles, and the Baldridge Award. (14)

32. identify the relationship of quality to strategy, costs, and productivity. (14)

 - 3/29/2004 -