CRM - Customer Relationship Management

These cross-functional enterprise-wide systems interconnect:

Major application components are:

Related Information:
        Change in IS Focus
        Consulting Services
        Distribution Chain Management
        EDI - Electronic Data Interchange
        ERP - Enterprise Resource Planning
        Functional Roles in Achieving Superior Customer Responsiveness
        Give your business a service check-up
        How Business Generates Value With the Internet
        Internet, Intranet, Extranet
        Internet E-Commerce - Security Issues
        Marketing: Functional Strategies
        Network Management Services
        OECD Guidelines on the Protection of Privacy
        Sources of Competitive Advantage

Copyright 2002 Raymond S. Kulzick. All rights reserved. 020116.

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Copyright 2002 Kulzick Associates, PA - Last modified: September 13, 2008