BUS 705 - Advanced Information Systems
Case Competencies
The student should understand the general concepts, specific applications, and trends; be able to analyze a case, determine situational appropriateness, and suggest improvements in the areas of:
CURRENT TRENDS IN INFORMATION SYSTEMS:
Change in IS Focus
Wireless
Networks Pose High Security Risks
Y2K - Is It a
Problem?
Example: Bristol-Myers Squibb
Example: CareGroup Healthcare Systems - 2001
Example: Delta Air Lines
Example: Hilton Hotels - 2000
Example: Phico
Group
ORGANIZATION:
- IS Department organization
Centralization/Decentralization
of IS People
Example: Honey Baked Ham Company
- Steering committee, planning and control
IS Steering Committee
Main Causes of System
Success or Failure
- Use of consultants and outside services
Information Systems
Alternatives
Example:
Bristol-Myers Squibb
Example: Honey Baked Ham Company
Example:
Metro Group -
2003
Example:
Portobello -2003
- User and management involvement
Main Causes of System
Success or Failure
Example:
Indiana State Lottery - 2005
Example:
Nestlé - 2006
Example:
Portobello -2003
SYSTEMS AND APPLICATIONS:
- Types of systems
Types of Information
Systems
Example: CareGroup Healthcare System - 2001
Example: Delta Air Lines
Example:
Empire Fire & Marine Insurance - 1999
Example: Honey Baked Ham Company
Example: Schneider National, Inc.
- Common applications
Example: Bristol-Myers Squibb
Example: Delta Air Lines
Example:
Galyan's Trading Company - 2002
Example: Hilton Hotels - 2000
Example: Honey Baked Ham Company
Example: Pfizer Inc.
Example: Schneider National, Inc.
- Application areas in relation to business/industry
Example: CareGroup Healthcare System - 2001
Example: Delta Air Lines
Example:
Galyan's Trading Company - 2002
Example: Hilton Hotels - 2000
Example: Honey Baked Ham Company
Example:
Kuhlman Co. - 2005
Example: Pfizer Inc.
Example: Phico
Group
Example: Schneider National, Inc.
Example:
VF Corp. - 2003
- Strategic systems
Strategic Information
Systems
Example:
Burton Snowboards - 2000
Example: Delta Air Lines
Example: Hilton Hotels - 2000
Example:
Kuhlman Co. - 2005
Example:
Metro Group -
2003
Example: Schneider National, Inc.
Example:
VF Corp. - 2003
- EDI
EDI
Example: Bristol-Myers Squibb
Example:
Cardiovascular Center of South Florida - 2000
Example:
Michelin North America - 1997
Example: Phico
Group
- Image & document management
Records Management
Information, Records, and
Electronic Document Management
Example:
Empire Fire & Marine Insurance - 1999
Example: Phico
Group
- E-Commerce
Categories of Electronic
Commerce
Controlling
E-Business Risks
E-Business
Risks
Example: Hilton Hotels - 2000
- Enterprise systems (ERP, CRM)
CRM - Customer
Relationship Management
ERP - Enterprise Resource
Planning
Example:
Burton Snowboards - 2000
Example:
Nestlé - 2006
Example:
Portobello -2003
Example:
VF Corp. - 2003
- Supply chain and distribution chain systems
Distribution Chain
Management
Supplier Relationship
Management
Example:
Burton Snowboards - 2000
Example:
VF Corp. - 2003
-
Middleware
- Business Intelligence, analytics and data mining
COMPUTERS:
Computer Hardware
Overview
- Input, processing, output, storage methods/devices
Hardware - Input
Hardware - Output
Hardware - Input/Output
Hardware - Storage
Example:
Indiana State Lottery - 2005
Example: Phico
Group
- Types of computers and uses
Types of Computers
PCs - Plus and Minus
Major Problems &
Issues With PCs
Example: Phico
Group
- Files, databases, information storage
File Management Systems
Database Management
Systems
Example:
Galyan's Trading Company - 2002
Example: Pfizer Inc.
Example: Phico
GroupFtradition
- Batch/online input/processing
Batch & Online Input
& Processing
Example:
Burton Snowboards - 2000
Example:
Galyan's Trading Company - 2002
Example:
Kuhlman Co. - 2005
Example: Pfizer Inc.
Example:
VF Corp. - 2003
Example:
Westye Group - Midwest - 2005
- Service-oriented
architecture (SOA)
Example:
North Shore Medical Center - 2008
COMMUNICATIONS:
- WANS, LANS
Local Area Networks
Wide Area Networks
Example:
Cardiovascular Center of South Florida - 2000
Example: CareGroup Healthcare System - 2001
Example:
Indiana State Lottery - 2005
Example:
Metro Group -
2003
Example:
Michelin North America - 1997
Example:
North Shore Medical Center -
2008
Example: Phico
Group
Example: Schneider National, Inc.
- Distributed processing
Distributed Data Processing
Example: AlliedSignal Turbocharging Systems - 1998
Example:
Indiana State Lottery - 2005
Example: Pfizer Inc.
- Distributed databases
Distributed Databases
Example:
Indiana State Lottery - 2005
Example:
Nestlé - 2006
Example: Pfizer Inc.
- Internet, intranet, extranet
How Business Generates
Value With the Internet
Internet Benefits to
Organizations
Business Concerns About the
Internet
Individual Uses of the
Internet
Internet, Intranet,
Extranet
Example: Bristol-Myers Squibb
Example:
Burton Snowboards - 2000
Example:
Galyan's Trading Company - 2002
Example: Hilton Hotels - 2000
Example:
Michelin North America - 1997
- RFID
Example:
Metro Group -
2003
SYSTEM DESIGN AND DEVELOPMENT:
- System goals, objectives & overall design
Design of Information
Systems - Decision-Making
Design of Information
Systems - Organization Factors
Measures of Information
System Success
Main Causes of System
Success or Failure
Example: AlliedSignal Turbocharging Systems - 1998
Example: Bristol-Myers Squibb
Example:
Cardiovascular Center of South Florida - 2000
Example: Hilton Hotels - 2000
Example:
Metro Group -
2003
Example:
Phico
Group
- Traditional system development cycle
Traditional Systems
Development Cycle
Example: AlliedSignal Turbocharging Systems - 1998
Example: CareGroup Healthcare System - 2001
Example: Honey Baked Ham Company
Example:
Michelin North America - 1997
Example:
North Shore Medical Center -
2008
Example:
Nestlé - 2006
- Testing, implementation and training
IS Testing Approaches
IS Cutover Approaches
Example: AlliedSignal Turbocharging Systems - 1998
Example: CareGroup Healthcare System - 2001
Example:
Empire Fire & Marine Insurance - 1999
Example: Honey Baked Ham Company
Example:
Metro Group -
2003
Example:
Michelin North America - 1997
Example:
Nestlé - 2006
Example: Pfizer Inc.
Example:
Portobello -2003
- Alternative development methods and approaches
Information Systems
Alternatives
Example:
Michelin North America - 1997
Example:
Portobello -2003
End-User Development -
Advantages and Disadvantages
Example: Honey Baked Ham Company
- Packages
Packaged Applications
Software
Example:
Cardiovascular Center of South Florida - 2000
Example:
Indiana State Lottery - 2005
Example:
Westye Group - Midwest - 2005
SECURITY, PRIVACY AND ETHICS:
- General and applications controls and methods
Levels of Computer
Security
General Controls in IS
Application Controls
Main
Edit Techniques
- Privacy and ethical issues
Privacy
OECD Guidelines on the
Protection of Privacy
Example:
Cardiovascular Center of South Florida - 2000
Example: CareGroup Healthcare System - 2001
- Public policy issues
Information Access Versus
Privacy
The Lawless Internet
- Overall security issues
Computer Application
Security Objectives
Computer Crime
EDI Security Risks
Evaluation of
Biometric Techniques
Internet E-Commerce -
Security Issues
IS Physical Security
Levels of Computer
Security
Threats to Computer
Systems
Types of Computer Fraud
Example:
Burton Snowboards - 2000
Example:
Cardiovascular Center of South Florida - 2000
Example:
CareGroup Healthcare System - 2001
Example:
Indiana State Lottery - 2005
Example:
North Shore Medical Center -
2008
- System reliability (hardware/software/communications)
Disaster Recovery Plan
for IS
Threats to Computer
Systems
- R. S. Kulzick - Revised 10/2009 -