BUS 705 - Advanced Information Systems
Case Competencies

The student should understand the general concepts, specific applications, and trends; be able to analyze a case, determine situational appropriateness, and suggest improvements in the areas of:

CURRENT TRENDS IN INFORMATION SYSTEMS:
        Change in IS Focus
        Wireless Networks Pose High Security Risks
        Y2K - Is It a Problem?
          Example:  Bristol-Myers Squibb
          Example:  CareGroup Healthcare Systems - 2001
          Example:  Delta Air Lines
          Example:  Hilton Hotels - 2000
          Example:  Phico Group

ORGANIZATION:

- IS Department organization
        Centralization/Decentralization of IS People
          Example:  Honey Baked Ham Company
- Steering committee, planning and control
        IS Steering Committee
        Main Causes of System Success or Failure
- Use of consultants and outside services
        Information Systems Alternatives
          Example:  Bristol-Myers Squibb
          Example: 
Honey Baked Ham Company
          Example: 
Metro Group - 2003
          Example: 
Portobello -2003
- User and management involvement
       
Main Causes of System Success or Failure
          Examp
le: 
Indiana State Lottery - 2005
          Example: 
Nestlé - 2006
          Example:  Portobello -2003

SYSTEMS AND APPLICATIONS:

- Types of systems
        Types of Information Systems
          Example:  CareGroup Healthcare System - 2001
          Example:  Delta Air Lines
          Example:  Empire Fire & Marine Insurance - 1999
          Example:  Honey Baked Ham Company
          Example:  Schneider National, Inc.
- Common applications
          Example:  Bristol-Myers Squibb
          Example:  Delta Air Lines
          Example:  Galyan's Trading Company - 2002
          Example:  Hilton Hotels - 2000
          Example:  Honey Baked Ham Company
          Example:  Pfizer Inc.
          Example:  Schneider National, Inc.
- Application areas in relation to business/industry
          Example:  CareGroup Healthcare System - 2001
          Example:  Delta Air Lines
          Example:  Galyan's Trading Company - 2002
          Example:  Hilton Hotels - 2000
          Example:  Honey Baked Ham Company
          Example:  Kuhlman Co. - 2005
          Example:  Pfizer Inc.
          Example:  Phico Group
          Example:  Schneider National, Inc.
          Example: 
VF Corp. - 2003
- Strategic systems
        Strategic Information Systems
          Example:  Burton Snowboards - 2000
          Example:  Delta Air Lines
          Example:  Hilton Hotels - 2000
          Example:  Kuhlman Co. - 2005
          Example: 
Metro Group - 2003
          Example:  Schneider National, Inc.
          Example: 
VF Corp. - 2003
- EDI
        EDI
          Example:  Bristol-Myers Squibb
          Example:  Cardiovascular Center of South Florida - 2000
          Example:  Michelin North America - 1997
          Example:  Phico Group
- Image & document management
        Records Management
        Information, Records, and Electronic Document Management
          Example:  Empire Fire & Marine Insurance - 1999
          Example:  Phico Group
- E-Commerce
        Categories of Electronic Commerce
        Controlling E-Business Risks
        E-Business Risks
          Example:  Hilton Hotels - 2000
- Enterprise systems (ERP, CRM)
        CRM - Customer Relationship Management
        ERP - Enterprise Resource Planning
          Example:  Burton Snowboards - 2000
          Example: 
Nestlé - 2006
          Example:  Portobello -2003
          Example: 
VF Corp. - 2003
- Supply chain and distribution chain systems
        Distribution Chain Management
        Supplier Relationship Management
          Example:  Burton Snowboards - 2000
          Example: 
VF Corp. - 2003
- Middleware
- Business Intelligence, analytics and data mining

COMPUTERS:
        Computer Hardware Overview

- Input, processing, output, storage methods/devices
        Hardware - Input
        Hardware - Output
        Hardware - Input/Output
        Hardware - Storage
          Example: 
Indiana State Lottery - 2005
          Example:  Phico Group
- Types of computers and uses
        Types of Computers
        PCs - Plus and Minus
        Major Problems & Issues With PCs
          Example:  Phico Group
- Files, databases, information storage
        File Management Systems
        Database Management Systems
          Example:  Galyan's Trading Company - 2002
          Example:  Pfizer Inc.
          Example:  Phico GroupFtradition

- Batch/online input/processing
        Batch & Online Input & Processing
          Example:  Burton Snowboards - 2000
          Example:  Galyan's Trading Company - 2002
          Example:  Kuhlman Co. - 2005
          Example:  Pfizer Inc.
          Example: 
VF Corp. - 2003
          Example: 
Westye Group - Midwest - 2005
- Service-oriented architecture (SOA)
          Example:  North Shore Medical Center - 2008

COMMUNICATIONS:

- WANS, LANS
        Local Area Networks
        Wide Area Networks
          Example:  Cardiovascular Center of South Florida - 2000
          Example:  CareGroup Healthcare System - 2001
          Example: 
Indiana State Lottery - 2005
          Example: 
Metro Group - 2003
          Example: 
Michelin North America - 1997
          Example: 
North Shore Medical Center - 2008
          Example:  Phico Group
          Example:  Schneider National, Inc.
- Distributed processing
        Distributed Data Processing
          Example:  AlliedSignal Turbocharging Systems - 1998
          Example: 
Indiana State Lottery - 2005
          Example:  Pfizer Inc.
- Distributed databases
        Distributed Databases
          Example: 
Indiana State Lottery - 2005
          Example: 
Nestlé - 2006
          Example:  Pfizer Inc.
- Internet, intranet, extranet
        How Business Generates Value With the Internet
        Internet Benefits to Organizations
        Business Concerns About the Internet
        Individual Uses of the Internet
        Internet, Intranet, Extranet
          Example:  Bristol-Myers Squibb
          Example:  Burton Snowboards - 2000
          Example:  Galyan's Trading Company - 2002
          Example:  Hilton Hotels - 2000
          Example:  Michelin North America - 1997

- RFID
          Example: 
Metro Group - 2003

SYSTEM DESIGN AND DEVELOPMENT:

- System goals, objectives & overall design
        Design of Information Systems - Decision-Making
        Design of Information Systems - Organization Factors
        Measures of Information System Success
        Main Causes of System Success or Failure
          Example:  AlliedSignal Turbocharging Systems - 1998
          Example:  Bristol-Myers Squibb
          Example:  Cardiovascular Center of South Florida - 2000
          Example: 
Hilton Hotels - 2000
          Example: 
Metro Group - 2003
          Example: 
Phico Group
- Traditional system development cycle
        Traditional Systems Development Cycle
          Example:  AlliedSignal Turbocharging Systems - 1998
          Example:  CareGroup Healthcare System - 2001
          Example: 
Honey Baked Ham Company
          Example: 
Michelin North America - 1997
          Example: 
North Shore Medical Center - 2008
          Example: 
Nestlé - 2006
- Testing, implementation and trai
ning
        IS Testing Approaches
        IS Cutover Approaches
          Example:  AlliedSignal Turbocharging Systems - 1998
          Example:  CareGroup Healthcare System - 2001
          Example:  Empire Fire & Marine Insurance - 1999
          Example:  Honey Baked Ham Company
          Example: 
Metro Group - 2003
          Example:  Michelin North America - 1997
          Example: 
Nestlé - 2006
          Example:  Pfizer Inc.
          Example:  Portobello -2003
- Alternative development methods and approaches
        Information Systems Alternatives
          Example:  Michelin North America - 1997
          Example:  Portobello -2003
        End-User Development - Advantages and Disadvantages
          Example:  Honey Baked Ham Company
- Packages
        Packaged Applications Software
          Example:  Cardiovascular Center of South Florida - 2000
          Example: 
Indiana State Lottery - 2005
          Example: 
Westye Group - Midwest - 2005

SECURITY, PRIVACY AND ETHICS:

- General and applications controls and methods
        Levels of Computer Security
        General Controls in IS
        Application Controls
        Main Edit Techniques
- Privacy and ethical issues
        Privacy
        OECD Guidelines on the Protection of Privacy
          Example:  Cardiovascular Center of South Florida - 2000
          Example:  CareGroup Healthcare System - 2001
- Public policy issues
        Information Access Versus Privacy
        The Lawless Internet
- Overall security issues
        Computer Application Security Objectives
        Computer Crime
        EDI Security Risks
       
Evaluation of Biometric Techniques
        Internet E-Commerce - Security Issues
        IS Physical Security
        Levels of Computer Security
        Threats to Computer Systems
        Types of Computer Fraud
          Example:  Burton Snowboards - 2000
          Example:  Cardiovascular Center of South Florida - 2000
          Example:  CareGroup Healthcare System - 2001
          Example: 
Indiana State Lottery - 2005
          Example: 
North Shore Medical Center - 2008
- System reliability (hardware/software/communications)
       
Disaster Recovery Plan for IS
       
Threats to Computer Systems

- R. S. Kulzick - Revised 10/2009 -

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Copyright © 1999-2009 Raymond S. Kulzick - Last modified: October 11, 2009